Booking Conditions


These Booking Conditions, together with our Privacy Policy and  where your trip is booked via our website, our Website Terms of  Use, together with any other written information we brought to  your attention before we confirmed your booking, form the basis  of your contract with AARDVARK MCLEOD, ASPIRE BUSINESS  CENTRE, ORDNANCE ROAD, TIDWORTH, ENGLAND, SP9 7QD &  COMPANY NO. 05391450 (“we”, “us”, “our”). Please read them  carefully as they set out our respective rights and obligations. In  these Booking Conditions references to “you” and “your” include  the first named person on the booking and all persons on whose  behalf a booking is made or any other person to whom a booking  is added or transferred.  

By making a booking, the first named person on the booking  agrees on behalf of all persons detailed on the booking that: 

a. he/she has read these Booking Conditions and has the  authority to and does agree to be bound by them;  b. he/she consents to our use of personal data in  accordance with our Privacy Policy and is authorised on  behalf of all persons named on the booking to disclose  their personal details to us, including where applicable  special categories of data (such as information on health  conditions or disabilities and dietary requirements);  c. he/she is over 18 years of age and resident in the United  Kingdom and where placing an order for services with  age restrictions declares that he/she and all members of  the party are of the appropriate age to purchase those  services; 

d. he/she accepts financial responsibility for payment of the  booking on behalf of all persons detailed on the booking.  

1. Booking & Paying For Your Arrangements  

A booking is made with us when you provide us with evidence of  your travel insurance arrangements, pay us a deposit (or full  payment if you are booking with 10 weeks of departure) and we  issue you with a booking confirmation. We reserve the right to  return your deposit and decline to issue a booking confirmation  at our absolute discretion. A binding contract will come into  existence between you and us as soon as we have issued you with  a booking confirmation that will confirm the details of your  booking and will be sent to you or your travel agent. If your  confirmed arrangements include a flight, we (or if you booked via  an authorised agent of ours, that agent) will also issue you with  an ATOL Certificate. Upon receipt, if you believe that any details  on the ATOL Certificate or booking confirmation or any other  document are wrong you must advise us immediately as changes  cannot be made later and it may harm your rights if we are not  notified of any inaccuracies in any document within ten days of  our sending it out (five days for tickets).  

The balance of the cost of your arrangements (including any  applicable surcharge) is due not less than 10 weeks prior to the  scheduled departure. If we do not receive this balance in full and  on time, we reserve the right to treat your booking as cancelled  by you in which case we shall retain your deposit and  administration charges.  

Any money paid to an authorised agent of ours in respect of a  booking covered by our ATOL is held by that agent on behalf of  

and for the benefit of the Trustees of the Air Travel Trust at all  times, but subject to the agent’s obligation to pay it to us for so  long as we do not fail financially. If we do fail financially, any  money held at that time by the agent or subsequently accepted  from the consumer by the agent, is and continues to be held by  that agent on behalf of and for the benefit of the Trustees of the  Air Travel Trust without any obligation to pay that money to us. 

2. Accuracy  

We endeavour to ensure that all the information and prices both  on our website and in our brochure are accurate, however  occasionally changes and errors occur and we reserve the right  to correct prices and other details in such circumstances. You  must check the current price and all other details relating to the  arrangements that you wish to book before you make your  booking. 

3. Insurance 

Adequate travel insurance is a condition of your contract with us.  You must be satisfied that your insurance fully covers all your  personal requirements including pre-existing medical conditions,  cancellation charges, medical expenses and repatriation in the  event of accident or illness. In addition to this, if you are travelling  to a country where there is a high risk of volcanic eruptions,  hurricanes or cyclones you should ensure that you are sufficiently  covered for any losses caused by these natural occurrences. If  you choose to travel without adequate insurance cover, we will  not be liable for any losses howsoever arising, in respect of which  insurance cover would otherwise have been available.  

4. Pricing 

We reserve the right to amend the price of unsold trips at any  time and correct errors in the prices of confirmed bookings. We  also reserve the right to increase the price of confirmed  bookings solely to allow for increases which are a direct  consequence of changes in: 

(i) the price of the carriage of passengers resulting  from the cost of fuel or other power sources;  

(ii) the level of taxes or fees chargeable for services  applicable to the trip imposed by third parties not  directly involved in the performance of the trip,  including tourist taxes, landing taxes or  embarkation or disembarkation fees at ports and  airports; and  

(iii) the exchange rates relevant to the package.  

Such variations could include but are not limited to airline cost  changes which are part of our contracts with airlines (and their  agents) and any other transport providers.  

However, if this means that you have to pay an increase of more  than 8% of the price of your confirmed booking (excluding any  insurance premiums, amendment fees and/or additional services  or travel arrangements), you will have the option of accepting a  change to another trip if we are able to offer one (if this is of  lower quality you will be refunded the difference in price), or  cancelling and receiving a full refund of all monies paid to us,  except for any insurance premiums and any amendment fees and/or additional services or travel arrangements. Should you 

decide to cancel for this reason, you must exercise your right to  do so within 7 days from the issue date printed on your final  invoice. We will consider an appropriate refund of insurance  premiums paid if you can show that you are unable to transfer or  reuse your policy.  

Should the price of your confirmed booking go down due to the  changes mentioned above, then any refund due will be paid to  you less an administrative fee of £50.00. However, please note  that travel arrangements are not always purchased in local  currency and some apparent changes have no impact on the  price of your travel due to contractual and other protection in place. 

There will be no change made to the price of your confirmed booking within 20 days of your departure nor will refunds be paid  during this period. 

5. Jurisdiction and Applicable Law 

These Booking Conditions and any agreement to which they  apply are governed in all respects by English law. We both agree  that any dispute, claim or other matter which arises between us  out of or in connection with your contract or booking will be dealt  with by the Courts of England and Wales only. You may however,  choose the law and jurisdiction of Scotland or Northern Ireland if  you live in those places and if you wish to do so. 

6. Cutting your trip short  

If you are forced to return home early, we cannot refund the cost  of any travel arrangements you have not used. If you cut short  your trip and return home early in circumstances where you have  no reasonable cause for complaint about the standard of services 

and accommodation provided, we will not offer you any refund  for that part of your trip not completed, or be liable for any  associated costs you may incur. Depending on the circumstances,  your travel insurance may offer cover for curtailment and we  suggest that any claim is made directly with them. 

7. If You Change Your Booking & Transfers of Bookings 

If you wish to change any part of your booking after our  confirmation invoice has been issued, you must inform us in  writing or by email as soon as possible. This should be done by  the first named person on the booking. Whilst we will do our best  to assist, we cannot guarantee that we will be able to meet your  requested change. Where we can meet a request, all changes will  be subject to payment of an administration fee of £50.00 per  person per change, as well as any costs and charges incurred by  us and/or incurred or imposed by any of our suppliers in making  this change. You should be aware that these costs could increase  the closer to the departure date that changes are made and you  should contact us as soon as possible. Where we are unable to  assist you and you do not wish to proceed with the original  booking we will treat this as a cancellation by you. A cancellation  fee may be payable in accordance with clause 8.  

Transfer of Booking: 

If you or any member of your party is prevented from travelling,  that person(s) may transfer their place to someone else, subject  to the following conditions: 

a. that person is introduced by you and satisfies all the  conditions applicable to the trip; 

b. we are notified not less than 7 days before  departure; 

c. you pay any outstanding balance payment, an  amendment fee of £50.00 per person transferring,  as well as any additional fees, charges or other costs  arising from the transfer of the booking. Such as,  the significant costs that can be associated with  airline name changes or the rebooking of flights; and 

d. the transferee agrees to these booking conditions  and all other terms of the contract between us. 

You and the transferee remain jointly and severally liable for  payment of all sums. If you are unable to find a replacement,  cancellation charges as set out in clause 8 will apply in order to  cover our estimated costs. Otherwise, no refunds will be given for  passengers not travelling or for unused services. 

Important Note: Certain arrangements may not be amended or  transferred after they have been confirmed and any alteration  could incur a cancellation charge of up to 100% of that part of  the arrangements. This includes but is not limited to non refundable and non-transferable flight tickets where name  changes are not permitted.  

8. If You Cancel Your Booking Before Departure 

If you or any other member of your party decides to cancel your  confirmed booking you must notify us in writing. Your notice of  cancellation will only take effect when it is received in writing or  email by us at our offices and will be effective from the date on  which we receive it.  

Should one or more member of a party cancel, it may increase  the per person price of those still travelling and you will be liable  to pay this increase.  

Since we incur costs in cancelling your arrangements, you will  have to pay in addition to any non-refundable administration  charges the cancellation charges below: 

Period before departure  in which you notify usCancellation Charge
More than 71 days Deposit only (and any  administration charges)
More than 46 days 60% of booking cost (and any  administration charges)
Less than 46 days 100% of booking cost (and any  administration charges)

Please note that insurance premiums and amendments charges  are not refundable in any circumstances.  

Important Note: Certain arrangements may not be amended  after they have been confirmed and any alteration or 

cancellation could incur a cancellation charge of up to 100% of  that part of the arrangements in addition to the charge above.  

If the reason for your cancellation is covered under the terms of  your insurance policy, you may be able to reclaim these charges. 

Where possible, we will deduct the cancellation charge(s) from  any monies you have already paid to us.  

Cancellation by You due to Unavoidable & Extraordinary  Circumstances:  

You have the right to cancel your confirmed booking before  departure without paying a cancellation charge in the event of  “unavoidable and extraordinary circumstances” occurring at your  destination or its immediate vicinity and significantly affecting the  performance of the trip or significantly affecting the transport  arrangements to the destination. In these circumstances, we shall  provide you with a full refund of the monies you have paid but we  will not be liable to pay you any additional compensation. Please  note that your right to cancel in these circumstances will only  apply where the Foreign, Commonwealth and Development Office  advises against travel to your destination or its immediate vicinity.  For the purposes of this clause, “unavoidable and extraordinary  circumstances” means warfare, acts of terrorism, significant risks  to human health such as the outbreak of serious disease at the  travel destination or natural disasters such as floods, earthquakes  or weather conditions which make it impossible to travel safely to  the travel destination. 

This clause outlines the rights you have if you wish to cancel your  booking. Please note that there is no automatic statutory right of  cancellation under the Consumer Contracts (Information,  Cancellation and Additional Charges) Regulations 2013 .  

9. If We Change or Cancel  

As we plan your travel arrangements many months in advance  we may occasionally have to make changes or cancel your  booking and we reserve the right to do so at any time. 

Changes: If we make a minor change to your trip, we will make  reasonable efforts to inform you or your travel agent as soon as  reasonably possible if there is time before your departure but we  will have no liability to you. Examples of minor changes include  alteration of your outward/return flights by less than 12 hours,  changes to aircraft type, change of accommodation to another of  the same or higher standard, changes of carriers. Please note that  carriers such as airlines used in the brochure may be subject to  change. 

Occasionally we may have to make a significant change to your  confirmed arrangements. Examples of “significant changes”  include the following, when made before departure: 

(a) A significant change to your itinerary, missing out one  or more destination entirely. 

(b) A change of accommodation area for the whole or a  significant part of your time away. 

(c) A change of accommodation to that of a lower standard  or classification for the whole or a significant part of  your time away.  

(d) A change of outward departure time or overall length  of your arrangements by more than 12 hours.  

(e) A change of UK departure airport except between:  

I. The London airports: Gatwick, Heathrow,  Luton, Stansted, London City and Southend  

II. The South Coast airports: Southampton,  Bournemouth and Exeter 

III. The South Western airports: Cardiff and  Bristol  

IV. The Midlands airports: Birmingham and East  Midlands 

V. The Northern airports: Liverpool, Manchester  and Leeds Bradford  

VI. The North Eastern airports: Newcastle and  Teesside  

VII. The Scottish airports: Edinburgh, Glasgow,  Prestwick and Aberdeen  

Cancellation: We will not cancel your travel arrangements less  than 71 days before your departure date, except for reasons of  Events Beyond Our Control or failure by you to pay the final  balance. We may cancel your booking before this date if, e.g., the  minimum number of clients required for a particular travel  arrangement is not reached.  

If we have to make a significant change or cancel, we will tell you  as soon as possible and if there is time to do so before departure, we will offer you the choice of: 

i (for significant changes) accepting the changed  arrangements; or 

ii having a refund of all monies paid; or  

iii if available and where we offer one, accepting an offer  of an alternative trip (we will refund any price  difference if the alternative is of a lower value).  

You must notify us of your choice within 7 days of our offer. If we  do not hear from you within 7 days, we will contact you again to  request notification of your choice. If you fail to respond again,  we will assume that you have chosen to accept the change or  alternative booking arrangements.  

Insurance If we cancel or make a significant change and you  accept a refund, we will provide a full refund of your travel  insurance premiums if you paid them to us and can show that you  are unable to transfer or reuse your policy.  


In addition to a full refund of all monies paid by you, we will pay  you compensation as detailed below, in the following  circumstances:  

(a) If, where we make a significant change, you do not  accept the changed arrangements and cancel your  booking; 

(b) If we cancel your booking and no alternative  arrangements are available and/or we do not offer one.  The compensation that we offer does not exclude you from  claiming more if you are entitled to do so. 

Period before departure in  which we notify youAmount you will receive  from us*
Less than 60 days £15.00 per person
More than 22 days £20.00 per person
More than 15 days £30.00 per person
Less than 15 days £40.00 per person

*IMPORTANT NOTE: We will not pay you compensation in the  following circumstances: 

(a) where we make a minor change;  

(b) where we make a significant change or cancel your  arrangements more than 60 days before departure; (c) where we make a significant change and you accept  those changed arrangements or you accept an offer of  alternative travel arrangements; 

(d) where we have to cancel your arrangements as a result  of your failure to make full payment on time; 

(e) where the change or cancellation by us arises out of  alterations to the confirmed booking requested by you;  (f) where we are forced to cancel or change your  arrangements due to Events Beyond Our Control (see  clause 10) 

If we become unable to provide a significant proportion of the  arrangements that you have booked with us after you have  departed, we will, if possible, make alternative arrangements for  you at no extra charge and where those alternative  arrangements are of a lower standard, provide you with an  appropriate price reduction. 

10. Events Beyond Our Control 

Except where otherwise expressly stated in these Booking  Conditions we will not be liable or pay you compensation if our  contractual obligations to you are affected by “Events Beyond  our Control”. For the purposes of these Booking Conditions,  Events Beyond Our Control means any event beyond our or our  supplier’s control, the consequences of which could not have  been avoided even if all reasonable measures had been taken.  Examples include warfare and acts of terrorism (and threat  thereof), civil strife, significant risks to human health such as the  outbreak of serious disease at the travel destination or natural  disasters such as floods, earthquakes or weather conditions  which make it impossible to travel safely to the travel destination  or remain at the travel destination, the act of any government or  other national or local authority including port or river  authorities, industrial dispute, labour strikes, lock closure,  natural or nuclear disaster, fire, chemical or biological disaster,  unavoidable technical problems with transport and all similar  events outside our or the supplier(s) concerned’s control.  

Brexit Implications: please note that certain travel arrangements  may be affected as a result of the United Kingdom’s decision to  leave the European Union. This could include an unavailability of  certain flight routes, access to certain ports and airports and  changes to the visa requirements of British citizens travelling to,  within or through the EU. Please rest assured that this is  something we will continue to monitor and will advise our  customers as soon as possible if we become aware of any  confirmed bookings that will be affected. However, since this is  something which is completely unprecedented and outside our  control, we would treat any such changes as Events Beyond Our  Control, and whilst we will endeavour to provide suitable  alternative arrangements or refunds where possible, we will not  be liable to pay you any compensation.  

11. Special Requests  

Any special requests must be advised to us at the time of booking  e.g. room location, a particular facility at a hotel etc. You should  

then confirm your requests in writing. Whilst every effort will be  made by us to try and arrange your reasonable special requests,  we cannot guarantee that they will be fulfilled. The fact that a  special request has been noted on your confirmation invoice or  any other documentation or that it has been passed on to the  supplier is not confirmation that the request will be met. Failure  to meet any special request will not be a breach of contract on  our part unless the request has been specifically confirmed by us.  We do not accept bookings that are conditional upon any special  request being met. 

12. Local Standards 

By making a booking with us you accept that the health and  safety standards overseas may be lower than in the UK. For  example, in some of the destinations we feature swimming pool  depths may not be clearly marked; surfaces and steps may be  uneven with a lack of handrails or lighting; vessels may not be  equipped with lifesaving equipment such as life jackets or rings.  Further to this and in accordance with clause 14, access to  medical equipment may be restricted in some areas. You should  check the suitability of your chosen destination before  confirming your booking with us.  

13. Disabilities & Minimum Fitness Levels  

We are not a specialist disabled company, but we will do our  utmost to cater for any special requirements you may have. If you  or any member of your party has any medical problem or  disability which may affect your booking, please provide us with  full details before you make your booking so that we can try to  advise you as to the suitability of your chosen arrangements.  

We consider fishing an adventure sport which requires some  level of physical activity. Some of our activities take place in  remote locations without medical facilities where the risk of  personal injury is increased due to factors such as uneven or  unstable ground, adverse weather, water levels and wildlife  encounters. We will notify you before you confirm your booking  with us if your chosen arrangements require your participation in  any strenuous activities or features any remote locations. We  strongly recommend that you discuss the suitability of your  chosen arrangements with your GP before you make a booking  with us. 

We may require you to produce a doctor’s certificate certifying  that you are fit to participate. Acting reasonably, if we are unable  to properly accommodate the needs of the person(s) concerned,  we will not confirm your booking or if you did not give us full  details at the time of booking, we will cancel it and impose  applicable cancellation charges when we become aware of these  details. 

14. Local Participation and Medical Emergencies  

During the course of your trip, you must also follow all  instructions and advice provided by us or your guide, behave  cautiously and form your own judgment as to the safety of, and  risks involved in. If you, us or your guide feels that your  participation could compromise your safety or the safety of the  group or that you could not complete the activity within the  time allotted as per your itinerary, we reserve the right to  prohibit your involvement. Any additional requirements due to 

any inability to complete the activity safely within the allowed  time would be at your expense. We are unable to authorise any  refunds due to your inability to complete the activity.  

For most of our activities you will be accompanied by a guide  that can provide basic medical assistance. In the case of medical  emergency in a remote location, a plane will usually be  summoned to the nearest airstrip (often this is a specially  equipped and staffed medi‐rescue plane) to which the patient is  brought to by vehicle. In accordance with clause 3, we  recommend that you have sufficient travel insurance cover for any medical emergencies when travelling to remote locations. 

15. Complaints 

We make every effort to ensure that your trip runs smoothly but  if you do have a problem during your trip, please inform your  local representative immediately who will endeavour to put  things right. If your complaint is not resolved locally, please  contact the emergency telephone number provided on your  booking confirmation.. [I  

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay,  giving your booking reference and all other relevant information.  Please keep your letter concise and to the point. This will assist  us to quickly identify your concerns and speed up our response  to you. Failure to follow the procedure set out in this clause may  affect ours and the applicable supplier’s ability to investigate  your complaint, and will affect your rights under this contract. 

16. Your Behaviour  

All our customers are expected to conduct themselves in an  orderly and acceptable manner and not to disrupt the enjoyment  of others. If in our opinion or in the opinion of our appointed  representative, hotel manager, airline staff or any other person  in authority, your behaviour or that of any member of your party  is causing or is likely to cause distress, danger or annoyance to  any other customers or any third party, or damage to property,  or to cause a delay or diversion to transportation, we reserve the  right to terminate your booking with us immediately. In the event  of such termination our liability to you and/or your party will  cease and you and/or your party will be required to leave your  trip immediately. We will have no further obligations to you  and/or your party. No refunds for lost fishing time,  accommodation or any other arrangements will be made and we  will not pay any expenses or costs incurred as a result of  termination. You and/or your party may also be required to pay  for loss and/or damage caused by your actions and we will hold  you and each member of your party jointly and individually liable  for any damage or losses caused by you or any member of your  party. Full payment for any such damage or losses must be paid  directly to our appointed Representative / Agent, transport  provider, hotel manager or any other supplier prior to departure.  If you fail to make payment, you will be responsible for meeting  any claims (including legal costs) subsequently made against us  as a result of your actions together with all costs we incur in  pursuing any claim against you.  

We cannot be held responsible for the actions or behavior of  other guests or individuals who have no connection with your  booking arrangements or with us.  

17. Our Responsibilities 

(1) We will accept responsibility for the arrangements we agree  to provide or arrange for you as an “organiser” under the  Package Travel and Linked Travel Arrangements Regulations  2018, as set out below and as such, we are responsible for the  proper provision of the travel services specifically included in  your package, as set out in your booking confirmation and  itinerary. Please note that we shall not be responsible for any  additional services provided to you, whether provided by the  travel service providers or otherwise, which are not set out in  your booking confirmation and itinerary.  

(2) We will not be responsible or pay you compensation for any  personal injury or death unless you are able to prove that it  was caused by our negligence or the negligence of our  suppliers.  

(3) We will not be responsible or pay you compensation for any  injury, illness, death, loss, damage, expense, cost or other  claim of any description if it results from: 

(a) the acts and/or omissions of the person affected; or (b) the acts and/or omissions of a third party unconnected  with the provision of the services contracted for and  which were unforeseeable or unavoidable; or  

(c) Events Beyond Our Control (as defined in clause 4). 

(4) We limit the amount of compensation we may have to pay  you if we are found liable under this clause: 

(a) loss of and/or damage to any luggage or personal  possessions and money: the maximum amount we will  have to pay you in respect of these claims is an amount  equivalent to the excess on your insurance policy which  applies to this type of loss per person in total because  you are required to have adequate insurance in place to  cover any losses of this kind. 

(b) Claims in respect of international travel by air, sea and  rail, or any stay in a hotel:  

i) The extent of our liability will in all cases be limited  as if we were carriers under the appropriate  Conventions, which include The Warsaw/Montreal  Convention (international travel by air); The Athens  Convention (with respect to sea travel); The  Berne/Cotif Convention (with respect to rail travel)  and The Paris Convention (with respect to hotel  arrangements). You can ask for copies of these  Conventions from our offices. Please contact us. In  addition, you agree that the operating carrier or  transport company’s own ‘Conditions of Carriage’  will apply to you on that journey. When arranging  transportation for you, we rely on the terms and  conditions contained within these international  conventions and those ‘Conditions of Carriage’. You  acknowledge that all of the terms and conditions  contained in those ‘Conditions of Carriage’ form  part of your contract with us, as well as with the 

transport company and that those ‘Conditions of  Carriage’ shall be deemed to be included by  reference into this contract.  

ii) In any circumstances in which a carrier is liable to  you by virtue of EC 261/2004 (denied boarding and  flight disruption), any liability we may have to you  under our contract with you, arising out of the same  facts, is limited to the remedies provided under the  Regulation as if (for this purpose only) we were a  carrier.  

iii) When making any payment, we are entitled to  deduct any money which you have received or are  entitled to receive from the transport provider or  hotelier for the complaint or claim in question. 

(5) Subject to these Booking Conditions, if we or our suppliers  negligently perform or arrange those services set out in the booking confirmation, itinerary and the information we  provided to you regarding the services prior to booking and  we don’t remedy or resolve your complaint within a  reasonable period of time, and this has affected the  enjoyment of your package you may be entitled to an  appropriate price reduction or compensation or both. You  must inform us without undue delay of any failure to  perform or improper performance of the travel services  included in this package. The level of any such price reduction  or compensation in respect of any claim for damages or  compensation whatsoever will be calculated taking into  consideration all relevant factors such as but not limited to:  following the complaints procedure as described in these  Booking Conditions and the extent to which ours or our  employees’ or suppliers’ negligence affected the overall  enjoyment of your trip. Please note that it is your  responsibility to show that we or our supplier(s) have been  negligent if you wish to make a claim against us 

(6) It is a condition of our acceptance of liability under this clause  that you notify any claim to us and our supplier(s) strictly in  accordance with the complaints procedure set out in these  conditions.  

(7) Where any payment is made, the person(s) receiving it (and  their parent or guardian if under 18 years) must also assign to  us or our insurers any rights they may have to pursue any  third party and must provide ourselves and our insurers with  all assistance we may reasonably require.  

(8) Please note, we cannot accept any liability for any damage,  loss or expense or other sum(s) of any description:  (a) which on the basis of the information given to us by you  concerning your booking prior to our accepting it, we  could not have foreseen you would suffer or incur if we breached our contract with you;  

(b) relate to any business;  

(c) indirect or consequential loss of any kind. 

(9) We will not accept responsibility for services or facilities  which do not form part of our agreement or where they are  not advertised in our brochure. For example any excursion  you book whilst away, or any service or facility which your  hotel or any other supplier agrees to provide for you.  

(10) Where it is impossible for you to return to your  departure point as per the agreed return date of your  package, due to “unavoidable and extraordinary  circumstances”, we shall provide you with any necessary  accommodation (where possible, of a comparable standard)  for a period not exceeding three nights per person. Please  note that the 3 night cap does not apply to persons with  reduced mobility, pregnant women or unaccompanied  minors, nor to persons needing specific medical assistance,  provided we have been notified of these particular needs at  least 48 hours before the start of your trip. For the purposes  of this clause, “unavoidable and extraordinary  circumstances” mean warfare, acts of terrorism, significant  risks to human health such as the outbreak of serious disease  at the travel destination or natural disasters such as floods,  earthquakes or weather conditions which make it impossible  to travel safely back to your departure point. 

18. Excursions 

Excursions or other tours that you may choose to book or pay for  whilst you are on your trip are not part of your contracted  arrangements with us. For any excursion or other tour that you  book, your contract will be with the operator of the excursion or  tour and not with us. We are not responsible for the provision of  the excursion or tour or for anything that happens during the  course of its provision by the operator. 

19. Insolvency Protection 

We provide financial security for flight-inclusive packages and  ATOL protected flights by way of our Air Travel Organiser’s  Licence number 12507, issued by the Civil Aviation Authority,  Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone  0333 103 6350, email: [email protected].  

When you buy an ATOL protected product from us you will  receive an ATOL Certificate. This lists what is financially  protected, where you can get information on what this means for  you and who to contact if things go wrong. For further  information, visit the ATOL website at The  price of our flight inclusive arrangements includes the amount of  £2.50 per person as part of the ATOL Protection Contribution  (APC) we pay to the CAA. This charge is included in our advertised  prices. Not all travel services offered and sold by us will be  protected by the ATOL Scheme. ATOL protection extends  primarily to customers who book and pay in the United Kingdom. 

We, or the suppliers identified on your ATOL Certificate, will  provide you with the services listed on the ATOL Certificate (or a  suitable alternative). In some cases, where neither we nor the  supplier are able to do so for reasons of insolvency, an alternative  ATOL holder may provide you with the services you have bought  (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those  obligations and you agree to pay any money outstanding to be  paid by you under your contract to that alternative ATOL holder.  However, you also agree that in some cases it will not be possible  to appoint an alternative ATOL holder, in which case you will be  entitled to make a claim under the ATOL Scheme (or your credit  card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are  unable to provide the services listed (or a suitable alternative,  through an alternative ATOL holder or otherwise) for reasons of  insolvency, the Trustees of the Air Travel Trust may make a  payment to (or confer a benefit on) you under the ATOL scheme.  You agree that in return for such a payment or benefit you assign  absolutely to those Trustees any claims which you have or may  have arising out of or relating to the non-provision of the  services, including any claim against us, the travel agent (or your  credit card issuer where applicable). You also agree that any such  claims may be re-assigned to another body, if that other body has  paid sums you have claimed under the ATOL scheme. 

We provide full financial protection for our package bookings which don’t include flights, by way of an insurance policy with Hiscox Insurance Company Limited (Hiscox), 22 Bishopgate,  London, United Kingdom EC2N 4BQ. 

If you book arrangements other than package from us, your  monies will not be financially protected. Please ask us for further  details. 

20. Entry Passport, Visa and Immigration Requirements &  Health Formalities 

It is your responsibility to check and fulfil the entry, passport,  visa, health and immigration requirements applicable to your  itinerary. We can only provide general information about this.  You must check requirements for your own specific  circumstances with the relevant Embassies and/or Consulates  and your own doctor as applicable. Requirements do change and  you must check the up to date position in good time before  departure. 

Most countries now require passports to be valid for at least 6  months after your return date. If your passport is in its final year,  you should check with the Embassy of the country you are  visiting. For further information contact the Passport Office on  0870 5210410 or visit  

Special conditions apply for travel to the USA, and all passengers  must have individual machine readable passports. Please check  

For European travel you should obtain a UK Global Health  Insurance Card (UK GHIC) prior to departure unless you are able  to rely upon an existing European Health Insurance Card (EHIC).  

For travel to Norway, Iceland, Liechtenstein and Switzerland, UK  GHIC and EHIC can not be used for medical treatment. Passengers  to these destinations should obtain comprehensive medical  insurance prior to departure, including cover for emergency  medical treatment and associated costs.  

Up to date travel advice can be obtained from the Foreign,  Commonwealth and Development Office, visit  

Non British passport holders, including other EU nationals,  should obtain up to date advice on entry, passport, visa, health  and immigration requirements from the Embassy, High  Commission or Consulate of your destination or country(ies)  through which you are travelling,  

We do not accept any responsibility if you cannot travel, or incur  any other loss because you have not complied with any entry,  passport, visa, immigration requirements or health formalities.  You agree to reimburse us in relation to any fines or other losses  which we incur as a result of your failure to comply with any entry  passport, visa, immigration requirements or health formalities.  

Please note: The impacts of Brexit may change your visa, ticket  and health requirements. Third country nationals may require  an airport transit visa when passing through EU Member States.  There is the potential for disruption at borders when travelling  between the UK and EU Member States and you should allow  sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in advance of  your departure, to ensure that you fulfil the requirements post Brexit, including any passport validly requirements.  

21. Conditions of Suppliers 

Many of the services which make up your trip are provided by  independent suppliers. Those suppliers provide these services in  accordance with their own terms and conditions which will form  part of your contract with us. Some of these terms and  conditions may limit or exclude the supplier’s liability to you,  usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are  available on request from us or the supplier concerned. 

22. Prompt Assistance 

If, during the course of your trip, you find yourself in difficulty for  any reason, we will offer you such prompt assistance as is  appropriate in the circumstances. In particular, we will provide  you with appropriate information on health services, local  authorities and consular assistance, and assistance with distance  communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure  by us, our employees or sub-contractors we will not be liable for  the costs of any alternative travel arrangements or other such  assistance you require. Any supplier, airline or other transport  supplier may however pay for or provide refreshments and/or  appropriate accommodation and you should make a claim  directly to them. Subject to the other terms of these Booking  Conditions, we will not be liable for any costs, fees or charges you  incur in the above circumstances, if you fail to obtain our prior  authorisation before making your own travel arrangements.  Furthermore, we reserve the right to charge you a fee for our  assistance in the event that the difficulty is caused intentionally  by you or a member of your party, or otherwise through your or  your party’s negligence.  

23. Delays, Missed Transport Arrangements and other Travel  Information 

If you or any member of your party misses your flight or other  transport arrangement, it is cancelled or you are subject to a  delay of over 3 hours for any reason, you must contact us and the  airline or other transport supplier concerned immediately.  

Under UK Law, you have rights in some circumstances to refunds  and/or compensation from the airline in cases of denied  boarding, cancellation or delay to flights. Full details of these  rights will be publicised at UK airports and will also be available 

from airlines. If the airline does not comply with these rules you  should complain to the Civil Aviation Authority at Reimbursement in such cases is the  responsibility of the airline and will not automatically entitle you  to a refund of your booking cost from us. If, for any reason, you  do not claim against the airline and make a claim for  compensation from us, you must, at the time of payment of any  compensation to you, make a complete assignment to us of the  rights you have against the airline in relation to the claim that  gives rise to that compensation payment. A delay or cancellation  to your flight does not automatically entitle you to cancel any  other arrangements even where those arrangements have been  made in conjunction with your flight.  

We cannot accept liability for any delay which is due to any of the  reasons set out in clause 9 of  these Booking Conditions (which includes the behaviour of any  passenger(s) on any flight who, for example, fails to check in or  board on time).  

The carrier(s), flight timings and types of aircraft shown in this  brochure or on our website and detailed on your confirmation  invoice are for guidance only and are subject to alteration and  confirmation. We shall inform you of the identity of the actual  carrier(s) as soon as we become aware of it. The latest flight  timings will be shown on your tickets which will be despatched to  you approximately two weeks before departure. You should  check your tickets very carefully immediately on receipt to  ensure you have the correct flight times. If flight times change  after tickets have been dispatched we will contact you as soon as  we can to let you know.  

Please note the existence of a “UK Air Safety list” (available for  inspection at industry/airlines/licensing/requirements-and-guidance/third country-operator-certificates/) detailing air carriers that are  subject to an operating ban within the UK.  

This website is our responsibility, as your tour operator. It is not  issued on behalf of, and does not commit the airlines mentioned  herein or any airline whose services are used in the course of your  travel arrangements. 

24. Advance Passenger Information 

A number of Governments are introducing new requirements for  air carriers to provide personal information about all travellers on  their aircraft to the Authorities before the aircraft leaves the UK.  The data will be collected either at the airport when you check in  or in some circumstances when, or after you make your booking.  Accordingly, you are advised to allow extra time to check in for  your flight. Where we collect this data, we will treat it in  accordance with our privacy policy. 

25. Foreign, Commonwealth and Development Office Advice 

You are responsible for making yourself aware of Foreign,  Commonwealth and Development Office (FCDO) advice in regard  to the safety of the countries and areas in which you will be  travelling and to make your decisions accordingly. Advice from  the FCDO to avoid or leave a particular country may constitute  Events Beyond Our Control. (See clause 9).